Tvístirni ehf. – Registration No. (id.): 410307-2780

These terms of service apply to all service contracts between the Company (Tvístirni ehf.) and its Clients, unless otherwise agreed upon in writing.

"The Company": refers to Tvístirni ehf., its owners, and employees.

"Client": refers to any individual or legal entity purchasing services from the Company.

"Source Text / Original Material": refers to documents, data, or other materials delivered by the Client to the Company in connection with the services regulated by these terms.

"Work": has the same meaning as "service".

"Service": includes all tasks performed by the Company for a fee.

"Contractor": refers to any subcontractor engaged by the Company to perform the service.

Offers will only be presented when all information necessary for the completion of the work (source texts, purpose of the work, and instructions) is available.

The Client must treat the Company's offer as confidential and may not share it with third parties. Otherwise, the Company is entitled to compensation for damages incurred.

Offers become binding upon receipt of the Client's written acceptance; confirmation via email is considered written acceptance. Offers are valid for 15 days from the date of issue, unless otherwise agreed. After this period, the Company is no longer bound by the offer.

Any changes to the offer require the Company's written consent. If such changes result in an increased duration of the work, the delivery terms shall be extended accordingly.

Should the Company be unable to fulfill its obligations due to unforeseen circumstances, it must inform the Client within five business days and shall not be considered in breach of contract.

All offers are exclusive of Value Added Tax (VAT/VSK), unless otherwise stated. The Company reserves the right to invoice separately for additional work resulting from changes to the order or the original data.

If the Client cancels a project already in progress, they are required to pay for the work already performed, in addition to startup costs.

The Company is entitled to entrust the execution of services to independent subcontractors. The Company guarantees that all contractors and employees are bound by a strict duty of confidentiality. Contractors have the right to rely on the provisions of these terms where applicable.

The Company strives to provide accurate and professional service in accordance with recognized standards. The Company undertakes to deliver projects within the agreed timeframe, provided that all necessary data has been provided by the Client.

The service shall be performed professionally and based on the specific instructions provided by the Client. The Company guarantees that reporting and communications are clear and reliable. In the event of delays due to unforeseen circumstances, the Company shall inform the Client without delay.

The Company is liable for direct damages resulting from intent or gross negligence by its employees or contractors. Liability is limited to direct damages and never extends to indirect damages, such as loss of profit, operational loss, or third-party claims.

The burden of proof regarding service defects or breaches rests with the Client. All liability for defects expires twelve months after delivery. The Company is not liable for data loss caused by third parties (e.g., postal services).

Original material:
The Company is not responsible for the loss or damage of original data provided by the Client. It is the Client's responsibility to secure valuable or irretrievable data in an appropriate manner or to have copies of them.

Postal shipments:
The company is not responsible for delays, damage, or loss of documents that occur during transportation by third parties (e.g., postal service or courier). The company's liability ends upon delivery of the documents to the carrier.

The Company is not liable for damages resulting from:

1. Negligence or intent by the Client or parties acting on their behalf.
2. Service defects, unless caused by the Company's intent or gross negligence.
3. Incorrect or incomplete information provided by the Client.
4. Strikes or labor limitations independent of the Company.
5. Force Majeure events (natural disasters, war, terrorism, etc.).

a. The Client is fully responsible for the original material delivered. The Company is not liable for delays caused by incomplete or late data.

b. The Client guarantees they have full right of disposal over the material and that its use does not infringe on third-party rights.

c. Changes to the original text must be communicated in writing and will be subject to a new estimate.

d. The Client must review the work without delay. Any complaints must be sent in writing within eight (8) days of delivery; otherwise, the work is deemed accepted.

e. Stylistic and linguistic register choices are the Client's responsibility and must be communicated in advance.

The payment term is 14 days from the invoice date, unless otherwise agreed. Payment must be made by bank transfer to the Company's account.

In case of late payment, the Company reserves the right to charge late payment interest (Act No. 38/2001) and a penalty of up to 10% on the principal.

The company may suspend all activities until the full settlement of overdue invoices.

The Company treats all documents with full confidentiality. Employees and collaborators are bound by professional secrecy.

The Company may mention the collaboration with the Client for marketing purposes only, without disclosing confidential content.

All copyrights to the final product are transferred to the Client upon full payment of the total balance .

However, the Company remains the sole owner of methodologies, innovations, software, and databases (e.g., translation memories) used for the execution of the work.

In case of non-payment, the Company reserves a right of retention over all data and results until full payment is received. The Client grants the Company a lien on the final product as security for payment.

Force majeure means circumstances that prevent the Company from fulfilling its obligations and are beyond its control. This includes, among other things, technical failures, natural disasters, war, strikes, or government decisions.

The Company is exempt from performance for the duration of the impediment and will not be liable for any damages resulting therefrom.

If performance is suspended for more than six months due to force majeure, both parties have the right to terminate the contract in writing.

Either party may terminate this contract without notice in case of material breach, bankruptcy of the counterparty, or persistent insolvency.

In the event of termination, the Company is entitled to full payment for the work already performed.

These terms are governed by Icelandic law. For any dispute regarding the services of Tvístirni ehf. or the interpretation of these terms, the District Court of Reykjavík (Héraðsdómur Reykjavíkur) shall have exclusive jurisdiction.

These terms enter into force on January 1, 2023. The Company reserves the right to modify them at any time; amendments shall be effective from the moment of their publication.