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🛡️ Absolute Confidentiality

We handle all texts received with the utmost care and confidentiality. With us, your data is always in safe hands.

✨ Quality First

We work exclusively with experienced translators who translate into their native language. This ensures correct context, nuance, and high-quality translations.

⚡ Prompt Service

We pride ourselves on our quick response times. Delivery time, however, always depends on the scope and length of the text..

General terms and conditions of service

These terms constitute a legally binding agreement between the Client and Tvístirni ehf. regarding translation, localization, proofreading or copywriting, interpreting, internationalization consultancy, and any other services offered by the Company and agreed upon between the Client and Tvístirni ehf. In the event of discrepancies or disputes regarding any communications, offers, contracts, or promotional materials, these terms shall always prevail.

The delivery of source text, the acceptance of quotes for web development, or the authorization to publish content online constitutes the Client's full acceptance of these commercial terms in their entirety.

Tvístirni ehf. – Registration No. (id.): 410307-2780

These terms of service apply to all service contracts between the Company (Tvístirni ehf.) and its Clients, unless otherwise agreed upon in writing.

"The Company": refers to Tvístirni ehf., its owners, and employees.

"Client": refers to any individual or legal entity purchasing services from the Company.

"Source Text / Original Material": refers to documents, data, or other materials delivered by the Client to the Company in connection with the services regulated by these terms.

"Work": has the same meaning as "service".

"Service": includes all tasks performed by the Company for a fee.

"Contractor": refers to any subcontractor engaged by the Company to perform the service.

Offers will only be presented when all information necessary for the completion of the work (source texts, purpose of the work, and instructions) is available.

The Client must treat the Company's offer as confidential and may not share it with third parties. Otherwise, the Company is entitled to compensation for damages incurred.

Offers become binding upon receipt of the Client's written acceptance; confirmation via email is considered written acceptance. Offers are valid for 15 days from the date of issue, unless otherwise agreed. After this period, the Company is no longer bound by the offer.

Any changes to the offer require the Company's written consent. If such changes result in an increased duration of the work, the delivery terms shall be extended accordingly.

Should the Company be unable to fulfill its obligations due to unforeseen circumstances, it must inform the Client within five business days and shall not be considered in breach of contract.

All offers are exclusive of Value Added Tax (VAT/VSK), unless otherwise stated. The Company reserves the right to invoice separately for additional work resulting from changes to the order or the original data.

If the Client cancels a project already in progress, they are required to pay for the work already performed, in addition to startup costs.

The Company is entitled to entrust the execution of services to independent subcontractors. The Company guarantees that all contractors and employees are bound by a strict duty of confidentiality. Contractors have the right to rely on the provisions of these terms where applicable.

The Company strives to provide accurate and professional service in accordance with recognized standards. The Company undertakes to deliver projects within the agreed timeframe, provided that all necessary data has been provided by the Client.

The service shall be performed professionally and based on the specific instructions provided by the Client. The Company guarantees that reporting and communications are clear and reliable. In the event of delays due to unforeseen circumstances, the Company shall inform the Client without delay.

The Company is liable for direct damages resulting from intent or gross negligence by its employees or contractors. Liability is limited to direct damages and never extends to indirect damages, such as loss of profit, operational loss, or third-party claims.

The burden of proof regarding service defects or breaches rests with the Client. All liability for defects expires twelve months after delivery. The Company is not liable for data loss caused by third parties (e.g., postal services).

Original material:
The Company is not responsible for the loss or damage of original data provided by the Client. It is the Client's responsibility to secure valuable or irretrievable data in an appropriate manner or to have copies of them.

Postal shipments:
The company is not responsible for delays, damage, or loss of documents that occur during transportation by third parties (e.g., postal service or courier). The company's liability ends upon delivery of the documents to the carrier.

The Company is not liable for damages resulting from:

Negligence or intent by the Client or parties acting on their behalf.
Service defects, unless caused by the Company's intent or gross negligence.
Incorrect or incomplete information provided by the Client.
Strikes or labor limitations independent of the Company.
Force Majeure events (natural disasters, war, terrorism, etc.).

a. The Client is fully responsible for the original material delivered. The Company is not liable for delays caused by incomplete or late data.

b. The Client guarantees they have full right of disposal over the material and that its use does not infringe on third-party rights.

c. Changes to the original text must be communicated in writing and will be subject to a new estimate.

d. The Client must review the work without delay. Any complaints must be sent in writing within eight (8) days of delivery; otherwise, the work is deemed accepted.

e. Stylistic and linguistic register choices are the Client's responsibility and must be communicated in advance.

The payment term is 14 days from the invoice date, unless otherwise agreed. Payment must be made by bank transfer to the Company's account.

In case of late payment, the Company reserves the right to charge late payment interest (Act No. 38/2001) and a penalty of up to 10% on the principal.

The company may suspend all activities until the full settlement of overdue invoices.

The Company treats all documents with full confidentiality. Employees and collaborators are bound by professional secrecy.

The Company may mention the collaboration with the Client for marketing purposes only, without disclosing confidential content.

All copyrights to the final product are transferred to the Client upon full payment of the total balance .

However, the Company remains the sole owner of methodologies, innovations, software, and databases (e.g., translation memories) used for the execution of the work.

In case of non-payment, the Company reserves a right of retention over all data and results until full payment is received. The Client grants the Company a lien on the final product as security for payment.

Force majeure means circumstances that prevent the Company from fulfilling its obligations and are beyond its control. This includes, among other things, technical failures, natural disasters, war, strikes, or government decisions.

The Company is exempt from performance for the duration of the impediment and will not be liable for any damages resulting therefrom.

If performance is suspended for more than six months due to force majeure, both parties have the right to terminate the contract in writing.

Either party may terminate this contract without notice in case of material breach, bankruptcy of the counterparty, or persistent insolvency.

In the event of termination, the Company is entitled to full payment for the work already performed.

These terms are governed by Icelandic law. For any dispute regarding the services of Tvístirni ehf. or the interpretation of these terms, the District Court of Reykjavík (Héraðsdómur Reykjavíkur) shall have exclusive jurisdiction.

These terms enter into force on January 1, 2023. The Company reserves the right to modify them at any time; amendments shall be effective from the moment of their publication.

Privacy policy

The company processes personal data in accordance with the law, cf. Act No. 90/2018 on Data Protection and the Processing of Personal Data.
The following sections outline how the company handles personal information..

This privacy policy covers the company's processing of personal data concerning current, former, and prospective customers. The policy also applies to all those who process personal data on behalf of the company in the role of a data controller.

The objective of this policy is to:

Ensure compliance with applicable laws, regulations, and the company's internal procedures regarding the handling of personal data.
Define the company's responsibilities and primary obligations regarding the secure processing and protection of information.
Ensure that the data protection framework is always in accordance with the current legal framework, guidelines, and official requirements.

The Board of Directors bears ultimate responsibility for designing and maintaining a secure framework for the processing of personal data. This includes the implementation of effective control systems and operational procedures.

The main responsibilities of the Board are:

Monitoring: To ensure that the privacy policy is followed across all departments and business units.
Compliance: To ensure that all personnel, including both staff and outsourced service providers, operate in accordance with legal requirements.
Protection of Rights: To maintain active security measures that minimize risk and protect the rights of individuals.

Tvístirni emphasizes transparency in the collection and processing of its customers' personal data. The processing of information is based on the nature of the service and may include, among others, the following categories:

Contact and Identity Information: Information such as name, national ID number (kennitala), email address, phone number, physical address, and banking information.
Communication History:Data from correspondence, emails, and other interactions. This enables us to provide personalized service, respond to feedback, and improve the customer service experience.
Submitted Data and Documents: Copies of documents provided by customers to the company, for example, in connection with the drafting of service agreements.
Contractual Information: Data regarding active contracts, purchased products, and services rendered that are necessary to fulfill our contractual obligations.
Public Records: Information retrieved from public registries (e.g., Registers Iceland or the Register of Enterprises) or data that has been made public online.
Sensitive Personal Data: For their handling, please refer to the section on Legal Basis for Processing Personal Data.
Consent and Permissions: Information regarding any consent or authorizations that the customer has granted to the company.

Tvístirni, in its role as a data controller, emphasizes ensuring the rights of individuals in accordance with data protection laws. Subject to legal limitations, data subjects have the right to the following:

Information and Access: The right to be informed about the processing of information and to access one's own personal data.
Rectification and Erasure: The right to have inaccurate information corrected or to request the deletion of data where applicable (the right to be forgotten).
Restriction and Objection: The right to request that processing be restricted or to object to it altogether.
Data Portability: The right to receive one's own data in a machine-readable format for transfer to another party.

Inquiries or requests regarding these rights can be sent to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

The Icelandic Data Protection Authority (Persónuvernd) monitors compliance with data protection and personal data processing laws in Iceland. If you believe that the processing of your information is not in accordance with applicable laws, you have the right to lodge a complaint with the authority.

Contact Information for the Icelandic Data Protection Authority:

Address: Rauðarárstígur 10, 105 Reykjavík [Islanda]
Phone: [+354] 510 9600
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.Web site: island.is/s/personuvernd

Retention Period

Tvístirni retains customers' personal data for as long as necessary to provide the requested services and to fulfill legal obligations, such as those under the Accounting Act.

The retention period for data may vary depending on its nature, the type of service, and current legal requirements. Strict security and access control rules apply to all processing and storage of data to ensure its protection.

Sharing with Third Parties

We share personal data with external partners when necessary to deliver products or provide specific services in accordance with our contractual obligations.

In accordance with data protection laws, all processing of personal data at Tvístirni is based on a lawful basis. Processing is only permitted if it meets at least one of the following conditions:

Contractual Obligation: The processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract (e.g., for translation services).
Legal Obligation: The processing is necessary for compliance with a legal obligation to which the company is subject, such as those under the Accounting Act.
Legitimate Interests: The processing is necessary for the purposes of the legitimate business interests pursued by the company or a third party, except where such interests are overridden by your interests.
Consent: You have given unambiguous consent to the processing of your personal data for one or more specific purposes.

Processing of Special Categories of Personal Data

In general, the processing of sensitive personal data (e.g., concerning health, political opinions, or origin) is prohibited. Such processing only takes place if specific legal conditions are met, such as if:

The data subject has given their unambiguous consent.
The processing is necessary for the establishment, exercise, or defense of legal claims.
The processing relates to personal data which are manifestly made public by the data subject.

Tvístirni places great emphasis on not sharing personal data with unrelated parties. The disclosure of data occurs only in exceptional cases and is based on the following grounds:

Consent: When the customer has given explicit consent for the disclosure.
Legal Obligations: When it is mandatory to provide data based on a legal authority or pursuant to a binding court order.
Partners and Service Providers: When it is necessary to provide the requested services or for the hosting and operation of our information systems.

When selecting partners and data processors, we set strict requirements for them to have implemented appropriate security measures and to fully comply with data protection laws and regulations.

Main Data Processors and Technology

To ensure the proper functionality of the website and to analyze its usage, we utilize the services of the following parties:

Hosting and System Operations: Cloud Access LLC – See their privacy policy.
Web Analytics and Analysis:: Google Analytics – Used for statistical summaries and to improve user experience.

In certain cases, personal data may be stored or transferred abroad, for instance through the use of international cloud services.

If personal data is transferred to countries outside the European Economic Area (EEA), Tvístirni places great emphasis on ensuring that data protection is comparable to that which applies within the area. Such transfers take place only when appropriate safeguards are met, such as:

Standard Contractual Clauses: The use of approved European Union Standard Contractual Clauses (SCCs) for data protection.
Binding Corporate Rules: Ensuring that the service provider operates according to approved internal regulations (Binding Corporate Rules, or BCRs).
Adequacy Decisions: That transfers only take place to countries that provide an adequate level of protection as determined by the European Commission.

In this way, we ensure that the security of your data is always guaranteed, regardless of where it is hosted.

Tvístirni may use information for the purpose of its legitimate interests in the direct marketing of the company's products and services. We place great emphasis on respecting the right of individuals to opt-out of such communications.

Individuals always have the right to object to the processing of personal data for marketing purposes, whether it concerns direct mail or phone calls.

If you do not wish to receive information from us, you can also contact us directly at: This email address is being protected from spambots. You need JavaScript enabled to view it..

One of the fundamental duties of Tvístirni is to ensure the maximum security of the personal data entrusted to us. We have implemented appropriate technical and organizational measures to protect data against unauthorized access, destruction, or misuse.

In the event of a personal data breach, all such matters are handled in strict accordance with data protection laws. This includes:

Notification Requirements: A notification will be sent to the Icelandic Data Protection Authority (Persónuvernd) within the time limits prescribed by law..
Communication of a Breach: Data subjects will be informed without undue delay if the personal data breach is likely to result in a high risk to their rights and freedoms.

This privacy policy is approved by the Board of Directors of Tvístirni, which is responsible for its implementation and the monitoring of its execution within the organization.

Tvístirni is committed to continuously improving its services, which may lead to changes in the processing of personal data. All updates to this policy take effect as soon as they are published on the company's website. We encourage customers to review the contents of this policy regularly.

Effective Date: March 8, 2021 (Last updated: March 23, 2026).

Tvístirni ehf.

Id.: 410307 2780
Njálsgata ,55 101 RKV
Iceland

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This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +354 699 6197
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